General Terms and Conditions of Sale

These terms govern all services sold by YALLA GO via the yalla-go.com website. They apply to three categories of orders: (a) bespoke services covered by a named quotation (professional and institutional clients); (b) publicly priced services offered in the Travel & Excursions section; (c) Private Collection services, available on request and covered by a named quotation.

Placing any order implies full and unconditional acceptance of these terms.

YALLA GO — SARL (limited liability company) Share capital: 50 000 TND Registered office: 5, avenue du 20 Mars — Bab Saadoun — 1029 Tunis, Tunisie Business registry (RNE): 1842865K Tax ID: 1842865/K/A/M/000 Agrément ONTT N° 1497313 +216 70 287 989 Email: contact@yalla-go.com

Prices are quoted in Tunisian dinars (TND), inclusive of all taxes. Prices displayed in the Travel & Excursions section are firm for the period indicated. Bespoke services and Private Collection services are covered by a named quotation specifying the exact scope, validity period, and included and excluded items. Any service not expressly mentioned is excluded from the price.

4.1 Bespoke services and Private Collection: issuance of a referenced quotation; written acceptance by the client; payment of a 30% deposit; balance due 15 days before the date of the first service.

4.2 Publicly priced services (Travel & Excursions): online selection, detailed summary, express acceptance of these terms via checkbox, then payment.

The client receives confirmation by email within a maximum of 24 business hours. An order becomes firm only upon actual receipt of payment.

The following are accepted: - Secure online payment via the Flouci solution (national bank cards, Flouci wallet, e-Dinar); - Bank transfer to the account stated on the invoice; - Any other means expressly agreed in the contract for institutional clients.

No banking data is collected or retained by YALLA GO: payments are processed exclusively by the accredited provider.

These terms are fully accessible and reviewable before any payment, and must be expressly accepted to complete the order.

The services sold are performed in Tunisia and/or abroad at the agreed dates and locations. No physical goods are delivered.

Travel documents (exchange vouchers, vouchers, convocations, itineraries) are sent electronically to the email address provided by the client, no later than 48 to 72 hours before the first service. Upon request, documents may be handed over in person at the registered office.

The client is solely responsible for the accuracy of the contact details provided. Non-receipt of a document must be reported without delay to contact@yalla-go.com or +216 70 287 989.

7.1 Cancellation by the client Any cancellation must be notified in writing to contact@yalla-go.com. The deposit paid is not refundable in cash. It is fully converted into a named credit note, valid for twelve (12) months from the date of cancellation, usable on any YALLA GO service and transferable to a third party designated by the client. Any balance paid beyond the deposit is refunded, less costs incurred with third-party providers that cannot be recovered (air tickets, visa fees, non-cancellable hotel bookings, named entrance fees). Details of such costs are substantiated to the client upon request.

7.2 Changes Any postponement request is considered subject to availability. A postponement accepted at least 15 days before the performance date incurs no administrative fees.

7.3 Cancellation by YALLA GO In the event of cancellation by YALLA GO, the client may choose either replacement of the service with an equivalent service, or a full refund of amounts paid within forty-five (45) days, without further compensation.

7.4 Force majeure Neither party shall be held liable in case of force majeure. Amounts paid are then converted into a credit note of the same duration, or refunded after deduction of irrecoverable third-party costs.

7.5 No return or exchange of goods As the services sold are services, no return or exchange procedure for physical goods applies. This cancellation and credit policy stands in its place.

The client warrants the accuracy of the information provided and the validity of required travel documents (passport, visa, authorisations). YALLA GO shall not be held liable for any refusal of boarding or entry into the territory attributable to a documentary default of the client.

9.1 Any complaint must be sent in writing to contact@yalla-go.com or by registered mail to the registered office, within thirty (30) days following the end of the service. YALLA GO undertakes to acknowledge receipt within 48 business hours and to provide a reasoned response within fifteen (15) business days.

9.2 Failing amicable resolution, the parties favour prior mediation.

9.3 Failing agreement, the dispute shall be brought before the competent courts of Tunis.

These terms are governed by Tunisian law.

The processing of personal data is described in the Privacy Policy, available at /legal/confidentialite.

YALLA GO reserves the right to amend these terms. The applicable terms are those in force at the date of the order.

13.1 Purpose of the service Visa formalities support is limited exclusively to preparing, checking and ensuring the consistency of the application file against requirements published by the competent authority. YALLA GO neither examines the application nor makes the decision.

13.2 No guarantee of outcome The decision to issue or refuse a visa lies exclusively with the competent consular authority. YALLA GO does not guarantee any outcome.

13.3 Fees Fees remunerate a preparation and support service, not the achievement of an outcome. They remain payable regardless of the decision made by the consular authority.

13.4 Applicant responsibility The applicant remains solely responsible for the accuracy, completeness and authenticity of all documents and declarations provided. The applicant must promptly report any change that may affect the application.

13.5 Personal submission and biometrics The applicant must submit the application personally and provide biometric data whenever required by the consulate or its collection provider.

13.6 Third-party charges Consular fees and collection-centre charges are excluded from YALLA GO's fees. They are neither collected nor refunded by YALLA GO.